Life In The Time of Coronavirus

Navigating COVID-19 in Ottawa

16 March 2020

There is a lot of information coming in from a lot of different directions. We'll try to work through what is going on by keeping this page updated with accurate infomation. Remember to keep 😷 Ottawa Public Health as a primary source of information in Ottawa and Ville de Gatineau for Gatineau. And, if you are feeling overwhelmed, 🆘 Distress Centre of Ottawa and Region is always listening. 

This page is not tracking new infections or deaths. For full information on Ontario COVID 19 cases click here. For Quebec click here. For the Government of Canada response click here.

 

WONDERING IF YOU HAVE SYMPTOMS?  USE THIS TOOL FROM THE ONTARIO HEALTH MINISTRY to help determine if you have the virus. Don't trust online charts and graphics.

If you need to be tested, the COVID-19 Community Assessment Centre is located at Brewer Arena, 151 Brewer Way off of Bronson Avenue. Hours are 9am - 8pm. Do not go unless you have used the tool above.

 

💰🥫 People are hungry, donate to the Ottawa Food Bank

 

QUICK LINKS:

 

HOUSING

Support Description How To Access
🔌 Hydro Ottawa

Electricity customers will not be disconnected for non-payment until July 31

Financial assistance may be available for hardship

Automatic

Click here for financial hardship options

🔌 Hydro One

Temporary suspension of late fees until May 7

Electricity customers will not be disconnected for non-payment

Financial assistance may be available for hardship

Automatic

Call 1-888-664-9376 to discuss hardship options

🏠 Evictions are Frozen but rent is not

Tribunals Ontario has halted processing evictions and the Ministry of Attorney General has told sheriffs to halt enforcement of existing orders. The Vancouver Tenants Union has a sample letter that you can send to the landlord. (Don’t forget to change the CC: to your local MPP)

Landlord & Tenant Board

🏠 Mortages can be deferred upon request

CMHC-guaranteed mortgages may be deferred on a case-by-case basis BUT interest will continue to accumulate and you will need to make up the payments. More info from CMHC. Non CHMC lenders are not required to do this.

Contact your lender.
🛏️ Emergency Shelter

Existing shelters are still operating

List of Emergency Shelters

 


MONEY

Support Description How To Access
💰 Employment Insurance

 Regular EI is still available, with the waiting period waived. If you would receive less than $2000 per month, the CERB is a better option

Apply for EI

💰 Canadian Emergency Relief Benefit (CERB)

 The CERB pays $500 per week for up to 16 weeks to those who have lost work because of COVID 19, including contractors and self-employed people. Does not apply to those who have made any money since March 11, regardless of how small.

Apply for CERB

💰 Ontario Works 

Single people without work or eligibilty for EI/CERB may be eligible for $643 from the Ontario government as that is the princely sum Ontario believes welfare is worth. People with children receive a little more. They expect you to be looking for work.

Ontario Works

💰 Ontario Works Emergency Assistance

Single people without work or eligibilty for EI/CERB may be eligible for $643 from the Ontario government as that is the princely sum Ontario believes welfare is worth. People with children receive a little more. The requirment to look for work or file for regular Ontario Works is waived. 

Ontario Works

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💰 GST Credit

Based on the tax return you filed last year, a one time boost of $400 or $600 per couple.

GST Credit Info.
💰 Student Loan Deferral

Six-month interest-free moratorium on repayment

Automatic 
💰 Income Tax

Filing due date is deferred to June 1. Payments owed are deferred until after August 31.

 

 


TRANSPORTATION

Support Description How To Access
🚌 OC Transpo

Operating on Saturday schedule and onboarding passengers on buses through the rear doors only. Drivers are unable to take cash or transfers. Some won’t take Presto.

OC Transpo 

🚌 STO Transit

 Operating on Saturday schedule and onboarding passengers on buses through the rear doors 

STO Transit

🚖 Uber 

UberX is still operating but Uber Pool is cancelled

Twitter

🚖 Lyft

Lyft is still operating but Shared Rides (the pooled rides, not normal Lyft) is cancelled

Twitter

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🌉 Bridges to Gatineau

Travel to Gatineau from Ottawa is restricted by police roadblocks. Only necessary trips will be permitted. There is no barrier from Gatineu to Ottawa.

 
⛴️ Quyon Ferry

The Quyon ferry is closed

Quyon Ferry.

 

LIQUOR & CANNABIS

Support Description How To Access
🥃 LCBO 

Most are open but hours have changed to 11am to 6pm, Tuesday - Sunday. All stores are now closed Mondays.

LCBO 

🔐 Bars and pubs 

 All bars and pubs are closed

 

🚴 The Beer Guy

Still delivering

The Beer Guy 

🍺 Ottawa’s craft beer breweries

Many have free delivery, delivery by post, and drive-through

Brew Donkey has an updated list 

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🌿 Cannabis Shops All cannabis shops are closed but online ordering may remain open  

 

RETAIL, RESTAURANTS, AND BANKS

Support Description How To Access
🥫 Grocery Stores 

Grocery stores are open

LCBO 

💊 Pharmacies

 Pharmacies are open

 

🏦 Banks

Banks are open but many branches are closed and have limited hours

 

📫 Canada Post

Canada Post is open regular hours

Canada Post 

🥡 Restaurant Delivery

Restaurant delivery is open at many restaurants. There is no dine in.

Uber Eats Skip The Dishes Door Dash

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🥤 Drive Through and Takeaway Most fast food and coffee shops are open for takeaway. There is no dine in.  
🛠️ Hardware and mechanics Hardware stores and mechanics are open. Garden shops are closed.  
🏬 All other retail shops All shops other than the above are closed  

 

RECREATION

Support Description How To Access
📽️ Cinemas

Closed

 
🎭 Theatres

 Closed

 

🎶 Live Music

Closed

 

📚 Libraries

Closed

 

🖼️ Museums

Closed

 

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SCHOOLS

Support Description How To Access
🏫 Ottawa-Carlton School Board

Closed

 Ottawa-Carleton School Board
🏫 Ottawa English Catholic School Board

 Closed

 Ottawa English Catholic School Board

🏫Ottawa French Catholic School Board

Closed

 Ottawa French Catholic School Board

🏫 Western Quebec School Board

Closed

 Western Quebec School Board

🏫 Private schools 

Closed

 

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COLLEGES AND UNIVERSITIES

Support Description How To Access
🎓 Algonquin College

Closed but classes continue online

Algonquin College
🎓 Carleton University

 Closed but classes continue online

Carleton University 

🎓University of Ottawa

Closed but classes continue online

 University of Ottawa 

 


GOVERNMENT

Support Description How To Access
🏛️ Ottawa City Hall Open regular hours but public meetings have been cancelled. Ottawa City Hall 
🏛️ Gatineau City Hall

Open regular hours but the public will not be permitted to attend meetings. City Council will be webcast and questions may be emailled.

Gatineau City Hall

🏛️Service Ontario

Open regular hours but recommend using the website

Service Ontario
🏛️Service Canada Online and phone only. Offices are closed. Service Canada
🚓 Ottawa Police

OPS will turn away anyone from their front desk who can otherwise use the website, including non-injury auto collisions and record requests

Website
🚓 Bylaw Enforcement Will not ticket autos in residential areas in a bid to support working from home Twitter

 


COURTS 

Support Description How To Access
🏛️ Court Of Appeal Closed.  Urgent appeals will continue with written materials or remotely. Ontario Court of Appeals
🏛️ Superior Court of Justice

Read the link. But mostly adjourned.

Superior Court of Justice

🏛️Court Of Justice

VARIOUS. Read the link. Some people are postponed, some people must appear.

Ontario Court of Justice
🏛️Federal Court [PDF] General sittings are cancelled, hearings and trials are postponed for two weeks. Urgent matters will be held via teleconference. Court facilities are closed to visitors though the court is open. (Thx /u/Boghaunter)  Federal Court of Canada

 


TRAVEL

Support Description How To Access
🛂 Canada/US Border Closed to all travellers except for essential travel or trade  
🛂 International Travel

All borders closed except to returning citizens, permanent residents, and family members, and to diplomats. 

Story
✈️ Ottawa Aiport Open for domestic travel only Ottawa Airport 
✈️ Porter Airlines All flights suspended Porter
✈️ Air Canada Still operating domestically and internationally but flights severely reduced Air Canada
🚃 VIA Rail Two trains per day to Toronto and Montreal, most long distance routes cancelled VIA Rail
🚌 Greyhound Still operating but reduced frequency. No cross border trips. Greyhound

  

Do you have better information? Let us know at [email protected]

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